Privacy Policy for PsychPro Centers

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Effective Date: July 17, 2025

PsychPro Centers (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, which include our websites and virtual platforms (collectively, the “Services”). PsychPro Centers is based in Florida and operates in compliance with Florida state and federal privacy laws.

Scope

This Privacy Policy applies to information we collect:

• Through our websites and platforms.
  
• Through third-party applications or integrations such as Google and Meta (formerly Facebook).
  
• When you communicate with us, register for services, or use our mental health services either virtually or on-site.
  

Note: This website is not intended for use by children under the age of 13 without verified parental or guardian consent. If we learn that a child under 13 has provided personal information without such consent, we will take steps to delete such information.

Types of Personal Information We Collect

Depending on your interaction with PsychPro Centers, we may collect the following categories of information:

1. Website Visitors

• Identifiers: Name, email, phone number, state, and IP address when you submit forms or request services.
  
• Internet Activity: Browser type, device type, operating system, and interactions with our website via cookies or third-party analytics (e.g., Google Analytics, Meta Pixel).
  
• Geolocation: General location derived from your IP address, not GPS or real-time tracking.
  

2. Therapy Clients

• Personal and Contact Information: Name, date of birth, emergency contact, and contact preferences.
  
• Health Information: Medical history, therapy notes, mental health assessments, messages with providers, and insurance details, all protected under HIPAA.
  
• Payment Information: Credit/debit card details and insurance billing data, securely stored via third-party payment processors.
  

How We Collect Information

We collect information from:

• You directly, when you complete forms, communicate with our staff, or engage in therapy.
  
• Your use of our website, through cookies and similar technologies.
  
• Third parties, such as scheduling tools, payment processors, and analytics providers (e.g., Google, Meta).
  

PsychPro Centers does not currently operate its own mobile or desktop application. When you interact with us through third-party platforms (like Google or Meta), your data may be subject to their privacy policies as well.

How We Use Your Information

We may use your personal information to:

• Provide our Services, including virtual and in-person therapy, appointment reminders, and customer support.
  
• Improve our Services through analytics and user feedback.
  
• Advance mental health treatment by evaluating aggregated, de-identified data to inform service enhancements.
  
• Communicate with you regarding appointments, services, or administrative matters.
  
• Market our Services through third-party platforms like Google and Meta (formerly Facebook), using only non-sensitive, non-treatment-related information.
  
• Comply with legal obligations or respond to lawful requests by public authorities.
  

How We Share Information

We do not sell your personal information. We may share limited data in the following circumstances:

• With service providers that perform functions on our behalf, such as billing, customer communication, and marketing.
  
• For targeted advertising, using de-identified data with Google, Meta, and other advertising tools (no health or therapy data is shared).
  
• With legal authorities, if required by law or to protect the rights and safety of our clients and team.
  
• In business transitions, such as a merger or acquisition, as permitted by law.
  

Your Choices and Rights

You may:

• Opt out of marketing emails by using the unsubscribe link in communications.
  
• Disable cookies in your browser settings to limit tracking.
  
• Request access, correction, or deletion of your personal data.
  
• Request restrictions on how we use your data, where applicable by law.
  

Security and Retention

We implement industry-standard security measures to protect your personal information. While no system is 100% secure, we take all reasonable steps to ensure your data is protected during transmission and storage.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Transfers

Our services are operated in the United States. If you access our services from outside the U.S., your information will be transferred and stored in the U.S. and subject to U.S. law.

Children’s Privacy

Our Services are not intended for children under the age of 13 without verified parental consent. If you believe we may have collected information from a child without appropriate consent, please contact us immediately.

Third-Party Websites and Tools

Our website may link to third-party platforms (e.g., Google, Meta, YouTube). We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact:

PsychPro Centers

3200 Summit Blvd.

P.O. Box #18536

West Palm Beach, FL 33416-4148

Email: goyosassoc@hotmail.com
Phone: 561-844-4452

Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you through our website or by direct communication. Your continued use of our Services indicates your acceptance of the updated policy.